Privacy Policy

01

Overview

MyCare Rx ("MyCare Rx," "we," "us," or "our") operates the website at mycarerxin.com and provides independent pharmacy services in Indianapolis, Indiana. This Privacy Policy explains how we collect, use, store, and protect information about you when you visit our website, submit forms, or interact with our pharmacy services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our website and contact us directly for pharmacy services.

02

Information We Collect

Information you provide directly

When you use our website forms, contact us, or request pharmacy services, we may collect:

• Name, date of birth, and contact information (phone number, email address, mailing address)
• Prescription information, medication names, and Rx numbers submitted through refill or transfer request forms
• Insurance provider name and member ID when provided voluntarily for coverage verification
• Information submitted through our physician or care organization partnership inquiry forms
• Employment application information including resume, work history, and licensure details
• Questions and messages submitted through our contact form

Information collected automatically

When you visit mycarerxin.com, we may automatically collect certain technical information:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device type and screen resolution
• Cookie data as described in Section 6 of this policy

Information we do not collect through this website

This website does not collect payment card numbers, Social Security numbers, or full insurance member account credentials. Sensitive financial or identity data required for pharmacy services is collected through secure, HIPAA-compliant channels — not through this website.

03

How We Use Information

We use the information we collect to:

• Process and fulfill prescription refill and transfer requests
• Verify insurance coverage and coordinate benefits on your behalf
• Respond to inquiries, questions, and contact form submissions
• Schedule and coordinate same-day delivery of medications
• Communicate with your physician or previous pharmacy when required to complete a request
• Review employment applications and contact qualified candidates
• Improve our website, services, and patient communications
• Comply with applicable pharmacy laws, regulations, and licensing requirements

We do not use your information for targeted advertising, and we do not sell, rent, or trade your personal information to third parties for marketing purposes.

04

HIPAA & Health Information

Health information you submit through this website — including prescription names, medication history, and related health details — is treated as protected health information (PHI) and handled in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable Indiana state health privacy laws.

Your PHI is used only to provide the pharmacy services you have requested, communicate with your healthcare providers as necessary to fulfill your prescriptions, and comply with legal and regulatory obligations.

You have the right to request a copy of our full HIPAA Notice of Privacy Practices. Please contact us at the information provided at the end of this document or stop by our pharmacy at 3141 E Thompson Road, Suite 100, Indianapolis, IN 46227.

05

Information Sharing

MyCare Rx does not sell your personal information. We share information only in the following circumstances:

• With your healthcare providers — to verify prescriptions, obtain prior authorizations, or coordinate your care, when you have submitted a request that requires such communication
• With your insurance plan — to verify coverage, submit claims, and obtain prior authorizations for your medications
• With your previous pharmacy — when you submit a prescription transfer request, we contact your previous pharmacy on your behalf to initiate the transfer
• With service providers — we may use third-party vendors to operate our website and process form submissions; these vendors are contractually prohibited from using your data for any purpose other than providing services to us
• For legal compliance — we may disclose information when required by law, court order, or government request, or to protect the safety of patients, staff, or the public

06

Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyze how visitors use our site. We use the following types of cookies:

• Essential cookies — required for the website to function correctly, such as maintaining your session state when using forms
• Analytics cookies — used to understand how visitors navigate our site so we can improve it; this data is aggregated and not linked to individual identities
• Preference cookies — used to remember choices you make on the site, such as which section of a form you were viewing

We do not use advertising cookies or allow third-party advertisers to place cookies on our site. You may disable cookies in your browser settings; note that some website features may not function correctly without essential cookies enabled.

07

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to access — you may request a copy of the personal information we hold about you
• Right to correction — you may request that we correct inaccurate or incomplete personal information
• Right to deletion — you may request that we delete your personal information, subject to legal and regulatory retention requirements applicable to pharmacy records
• Right to restriction — you may request that we restrict processing of your personal information in certain circumstances
• Right to object — you may object to our processing of your personal information for certain purposes

Please note that pharmacy records are subject to Indiana state law and federal HIPAA regulations that require certain health information to be retained for specified periods. These legal obligations may limit our ability to fulfill deletion requests for health-related records.

To exercise any of these rights, contact us using the information at the end of this policy. We will respond to verified requests within 30 days.

08

Data Security

We take the security of your personal and health information seriously. We implement administrative, technical, and physical safeguards appropriate to the nature of the information we hold, including:

• Encrypted transmission of data submitted through our website (HTTPS/TLS)
• Access controls limiting who can view patient and health information
• Staff training on HIPAA privacy and security requirements
• Regular review of our security practices and policies

No method of data transmission or storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at (317) 879-5514.

09

Minors

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. Prescription and pharmacy services for minors are managed through the minor's legal guardian or parent, whose information governs the account relationship.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.

10

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or operational requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

11

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to request a copy of our HIPAA Notice of Privacy Practices, please contact us: