Refill request received
We'll call you at the number you provided to confirm your request and let you know when your prescription is ready. Same-day pickup and delivery available during business hours.
Back to Patient ServicesPrefer to refill by phone?
Call us directly and a team member will take your refill request over the phone.
- 01We receive your request and verify your information
- 02We contact your doctor if a new prescription is needed
- 03A pharmacist reviews and fills your prescription
- 04We call or text you when it's ready for pickup or delivery
Mon – Fri 8:00 am – 7:00 pm
Saturday 10:00 am – 3:00 pm
Sunday Closed
Requests submitted outside business hours will be processed the next business day.
Transfer request received
We'll contact your current pharmacy to initiate the transfer. You don't need to do anything else — we'll call you once your prescription is ready at MyCare Rx.
Back to Patient ServicesPrefer to transfer by phone?
Call us with your current pharmacy's name and your medication — we'll handle the rest.
- 01Submit this form with your current pharmacy name and medications
- 02We contact your pharmacy directly — you don't need to call them
- 03We verify your insurance and handle any coverage questions
- 04We call you when your prescription is ready at MyCare Rx
Most transfers are completed the same day. Controlled substances may require additional verification and can take longer. If your prescription requires a new authorization from your doctor, we'll contact them directly and keep you updated.