Accessibility Statement

Our Commitment

As a healthcare provider, MyCare Rx serves patients of all ages, abilities, and backgrounds. We believe that everyone deserves equal access to pharmacy services and health information — and that includes people who use assistive technologies, have visual or cognitive impairments, or rely on keyboard navigation.

This Accessibility Statement describes the current state of accessibility on mycarerxin.com, the standards we target, the features we have implemented, known limitations, and how to contact us if you encounter any barriers.

Accessibility Standards

MyCare Rx targets conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 Level AA is the internationally recognized standard for web accessibility and the baseline required under the Americans with Disabilities Act (ADA) for healthcare websites.

WCAG 2.1 is organized around four core principles — content must be:

• Perceivable — information and interface components must be presentable in ways users can perceive
• Operable — interface components and navigation must be operable by all users
• Understandable — information and operation of the interface must be understandable
• Robust — content must be interpreted reliably by a wide variety of user agents, including assistive technologies

We are actively working to meet all Level AA success criteria. Where full conformance has not yet been achieved, we document known limitations below and provide accessible alternatives.

Accessibility Features

The following accessibility features are implemented or targeted on mycarerxin.com:

Known Limitations

While we work toward full WCAG 2.1 Level AA conformance, we are aware of the following current limitations:

• Map placeholder — the map section on our Contact page currently uses a static placeholder visual. A fully accessible embedded map with proper ARIA labels is planned for a future update.
• PDF documents — any downloadable documents linked from this site (such as vaccination records) may not currently meet full PDF accessibility requirements. Call us at (317) 879-5514 for accessible alternatives.
• Skip navigation — a "skip to main content" link is not yet implemented on all pages. This is scheduled for the next update cycle.
• ARIA live regions — dynamic form success states may not announce to all screen readers reliably. We are testing and improving this behavior.

We are actively addressing these limitations. If you encounter a barrier not listed here, please contact us — your feedback directly informs our improvement priorities.

Alternative Access

If any part of our website is inaccessible to you, all services available online are also available through the following accessible alternatives:

We provide reasonable accommodations for all patients regardless of disability. If you require a specific accommodation when visiting our pharmacy or using our services, please call ahead so we can ensure your needs are met.

Assistive Technology

This website is designed to be compatible with the following assistive technologies:

• Screen readers including NVDA (Windows), JAWS (Windows), VoiceOver (macOS and iOS), and TalkBack (Android)
• Keyboard-only navigation using standard Tab, Enter, Space, and arrow key interactions
• Browser zoom up to 200% without loss of content or horizontal scrolling on desktop
• High contrast mode on Windows and macOS
• Text scaling and custom font size settings at the browser or OS level

If you experience difficulty using this website with your assistive technology of choice, please contact us so we can assist you and document the issue for our development team.

In-Pharmacy Accessibility

Our commitment to accessibility extends beyond our website. At our Indianapolis pharmacy location, we provide:

• Accessible entrance and parking at 3141 E Thompson Road, Suite 100, Indianapolis
• Same-day home delivery for patients who are unable to travel to the pharmacy
• Large-print prescription labels and medication information available upon request
• Patient counseling accommodation for patients who are deaf or hard of hearing — please call ahead so we can arrange appropriate communication support
• Medication blister packs and unit dose packaging for patients who have difficulty managing loose medications

If you have a specific accessibility need that is not listed here, call us at (317) 879-5514 before your visit and we will do our best to accommodate you.

Feedback & Contact

We take accessibility feedback seriously. If you encounter a barrier on our website, experience difficulty completing a task, or have a suggestion for improvement, please contact us directly. Your feedback is the most valuable input we have for prioritizing accessibility improvements.

We aim to respond to all accessibility-related feedback within two business days and to address identified barriers as quickly as our development schedule allows.